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Customer Support

At SilverShake customer satisfaction comes first: Check out what our customers say in our feedback ratings! However, if for some reason you feel unhappy with our products or service, please email us at CustomerSupport@SilverShake.com. We resolve 100% of all disputes, responding to all questions and inquiries within 24 to 36 hours, and guarantee that both parties will part ways happy and satisfied. We urge you to contact us before leaving a negative comment in our feedback form.

For AOL, Yahoo and Hotmail users, please make sure that your mail filters are off or set to accept emails from CustomerSupport@SilverShake.com.

Payment Method

For your convenience, we email an invoice to you within 24 hours after your last auction ends. Payment methods are as shown below:

PayPal - Payment must only be made through the PayPal link, provided in the SilverShake invoice that we will email to you. We are unable to accept payment through the "Send Money" link on PayPal. (Our account with PayPal is PayPal@SilverShake.com.)

**We only ship to the “Confirmed Address” provided by PayPal.

Personal checks, cashier’s checks or money orders - Please include your email address, auction ID and/or an order reference number. (For personal checks, please allow 10 days for clearing prior to shipment.)

Credit Cards – We also accept VISA, Master, Discover, and American Express. Please wait for SilverShake invoice if you would like to use your credit card at our own secure payment gateway.

Combining Period

We offer a 7-day combining period to help you save on the shipping charge. Please wait for the combined SilverShake invoice when purchasing multiple items ending on multiple dates.

Shipping Charge, Insurance, and Taxes

Shipping Charge

For a limited period we are offering a specially discounted flat shipping rate of $3.99 for Standard Shipping to anywhere in the world. Please include $1.30 mandatory insurance for each $50.00 order. For speedy order processing, please wait for SilverShake"s invoice notification via email. See all details our Shipping Charge, Insurance, and Taxes on the auction page.

Insurance

Insurance is mandatory at $1.30 per order up to $50 spent. This insurance fee will increase in increments of $1.30 per every subsequent $50 i.e. $75 spent = $2.60 Insurance. $125 spent = $3.90 Insurance etc.

Taxes

Import Tax & Duties - SilverShake takes full responsibility for U.S. import tax & duties. For non-US destinations, import tax or duties in your country may apply. Please contact your local tax office for information.

TX Sales Tax - All orders shipped within the state of Texas are subject to an 8.25% sales tax.

Shipping Method

U.S. Customers

Standard $3.99 –FedEx Consolidated Shipment from Thailand to U.S. + USPS First Class Mail within U.S.
Estimated Delivery Time: 5-14 days

Priority $9.99 – FedEx Consolidated Shipment from Thailand to U.S. + USPS Priority Mail within U.S.
Estimated Delivery Time: 4-7 days

Express $25.99 – FedEx Global Express directly from our factory in Thailand
Estimated Delivery Time: 2-5 days

NON - U.S. Customers

Standard $3.99 – International Registered Mail directly from our factory in Thailand
Estimated Delivery Time: 7-10 days for European & Asian destinations and approx. 3 weeks for some destinations.

Express $25.99 – FedEx Global Express or EMS directly from our factory in Thailand
Estimated Delivery Time: 2-5 days

Return Policy

If you are not fully satisfied with our product, please return it within 30 days for a full refund. Please note that the shipping charge and insurance are not refundable and that a 15% restocking fee may be charged in case of excessive returns on a single transaction.