At KoolJewelry, we know the importance of fast and reliable delivery that's why we offer you a 24hr - 48hr shipping guarantee, we use USPS to offer you the below shipping methods:

SHIPPING CHARGES ARE FINAL, PLEASE DO NOT BID IF YOU DO NOT AGREE

Do you offer discounted combined shipping rates when purchasing multiple items?

Absolutely! We charge $4.95 for the first item and a handling fee of $2.00 for each additional item, unlike other sellers who will charge full price. (read conditions and instructions)

Can you declare the package as "Gift" if I am ordering from outside the U.S?

Unfortunately not, all international packages are declared as "merchandise with actual purchase prices" less the delivery charges, it is illegal to declare international packages as "Gift" as it does not comply with customs regulations. We have a lot of packages shipped outside the U.S and we cannot risk any audits or legal actions. We promise to make every effort to deliver the package to you at the lowest possible cost.

After winning an auction or making a "Buy it now" purchase, you must use our secure checkout system to complete payment. You can access "Checkout" using any of the following options:

1- Checkout out now by clicking on this button

2- Checkout out later: shortly after the auction ends, we will send you a "Winning Notification" email. The message will include a link to our easy and secure checkout system, simply click on the link and complete payment.

Our checkout system accepts any the following methods of payment:

- Paypal:	You can pay us instantly and securely using Paypal (Recommended). Please note that we only accept Paypal payments from verified accounts with confirmed addresses, if you don't have a confirmed address please contact Paypal for assistance.
- Credit Cards:	We accept direct credit card payments using VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS.
- Money Orders:     & Checks	Money orders and checks must be in US Dollars only and paid from a US Bank. Please note that orders are shipped only after money order or check clears, which will take up to 7 business days processing. Please make sure to include a copy of the Checkout Confirmation Page along with your payment. Please send your Money Order/Check to the following name and address: KoolJewelry 2 West 45th Street - Suite 1605 New York, NY 10036

Payment Period. Payment is due in full within a period of 12 days. Exceeding this period will result in orders being cancelled and items automatically relisted.

Sales Tax. New York residents will be charged Sales Tax of 8.4% - (No exceptions made)

International Money Orders. For international bidders, we only accept International Money Orders drawn to a US Bank.

Payment must be in US Dollars only. We do not accept foreign currencies.

What is KoolJewelry's return policy?(back to top)

Your satisfaction with the jewelry is of high importance to us. If within 30 days after receipt of your purchase you're not completely satisfied, simply return it for a full refund (less delivery charges). However all products should be returned in the original state they were received. Products which have been modified or abused will not be accepted for refunds.

Before returning any products to us, you must email us so we can provide you with a Return Authorization number. All returns must include the RA number and the reason for the return.

Please ship using any service with a tracking number to the following address:

KJ
2 West 45th Street - Suite 1605
New York, NY 10036

Insuring the return shipment is highly recommended!

How fast will you ship my order?(back to top)

At KoolJewelry, we know the importance of having your orders delivered safely and shipped in a timely manner, that's why we guarantee that your order will be shipped within 24 to 48 hours from receipt of payment. Please note that this guarantee does not apply to payments received on weekends and holidays. In order to determine when to receive the package please refer to the shipping tables above.

Can I get a gift box with my purchase?(back to top)

Sure thing, and best of all it is FREE OF CHARGE! Please note that each order comes with one free gift box only, for example, if you order three items at once, each item will be nicely placed in a plastic sealed bag and then all three items will be put in one gift box.

Do you offer combined shipping rates when purchasing multiple items?(back to top)

Absolutely! A handling fee of $2.00 will be added for each additional item you purchase from us (up to 25 items per order), for example, if you order 3 items from us, you will be charged $4.95 for the first item (Standard Ground Service), and then $4.00 for the remaining 2 items ($2.00 for each). In order to qualify and take advantage of our combined shipping policy you must wait until all auctions close and "Buy It Now" selections are made before checking out. Our checkout system will generate one consolidated invoice for all items purchased within 10 days. Please do not wait more than 10 days as this will result in your order being automatically cancelled and item(s) being relisted.

How can I save up to 80% off retail prices on "Buy it now" listings?(back to top)

Unlike other jewelry sellers who buy their jewelry from a variety of wholesalers, distributors and brokers, KoolJewelry enjoys the benefit of being an extension of one of the biggest distributors of fine jewelry in the country. By cutting past intermediaries and bringing our products directly from manufacturers to end consumers, we offer the public a real price advantage and an extremely wide selection of the latest and finest jewelry trends. We also try our best to meet your budget, that is why we offer the new "Sumit Your Best Offer" feature in all our "Buy it now" listings, so go ahead and send us your best offer, who knows you might save a lot more?!

How can I get in touch with KoolJewelry?(back to top)

At KoolJewelry, it is our mission to make sure that all your questions are answered in a timely manner. Please feel free to forward all your questions and comments using any of the methods below:

By Email: (Recommended)
customerservice@kooljewelry.com

By Phone:
212.921.4873

Hours Of Operation:
Monday - Thursday (9:00 am to 6:00 pm EST)
Friday (9:00 am to 3:00 pm EST)
Closed on weekends and holidays.

Who is KoolJewelry?(back to top)

Kooljewelry is your one-stop eBay shop for every type and style of high quality jewelry offered at the lowest prices. Located in the heart of New York City's diamond and jewelry exchange center, Kooljewelry's main offices are literally minutes away from all major jewelry designers and jewelry manufacturers. By keeping our fingers on the pulse of emerging trends and practices, and a trained eye on the newest designs and revivals of classic styles, we have the advantage of being the closest link that the discerning customer has to the world's most beautiful jewelry.

Our goal is simple: we want to provide you with the finest selection of exquisite and stylish jewelry, watches, and accessories at the very best prices and the highest quality and workmanship. Expect the very best from Kooljewelry-and we guarantee you'll get it. We truly appreciate our customers and thank you for visiting our eBay store to learn more about us and the exquisite merchandise we offer.

Do I have to use your checkout button/link?(back to top)

No, but shipment of your order may be delayed by up to 48 hours if you don't. We ship a high volume of orders each week and the checkout button/link allows us to process your order more efficiently and get your order delivered to your doorstep as fast as possible.

Do you offer local pickups?(back to top)

Unfortunately not, KoolJewelry is basically a group of small offices with lots of computers, our orders are drop shipped directly from different jewelry manufacturers nationwide and that is the main reason why we cannot offer any pickups.

Do you offer engraving?(back to top)

Unfortunately not, we are however working on adding the service in the near future.