Shipping & Payment Details

Shipping charges will be $ 13 for deliveries in USA & international deliveries. Our Shipping/handling charge is NOT simply our postage cost. INSURANCE cost is 1$ extra on above and also includes the entire shipping cost to Surat Diamond Jewelry (postage, envelope, box, bubble wrap, manpower, etc. to prepare an item for shipment). Shipments will be done to confirmed address as given in paypal as per paypal policy. We are not responsible for any change in the actual shipping address, if we are not informed earlier.

Payment 

We prefer payment by paypal at joshim@gmail.com  You may also pay by credit card  We look forward to receiving payments within 3 days of purchases.

Combined shipping 

Request you to avail of the combined shipping that we offer for items within 5 days of sale to save on shipping, for both of us.  For all additional purchases we offer att 2$ additional shipping charges. 

We ship by USPS PRIOIRTY MAIL INVCLUSIVE OF INSURANCE through Monday to Friday except on public holidays. we ship within 7-10 working days of receipt of the payment and email you when shipped for your information.

Returns and Refunds

Your satisfaction is very important to us. We assure you that you will be happy dealing with us. Each of our jewelry comes with a MONEY BACK GUARANTEE. We will take back the jewelry if you are not satisfied within 7 days of the receipt of jewelry. Items should be in its original condition. We do not reimburse the return shipping cost. 

To avoid loss is transit while returning ( we are not liable for the loss), please insure the shipment and ship it back to our distributor . Please contact us before returning and we shall immediately advise to you return procedure and return address to ensure that your experience in dealing with Surat diamonds is a pleasant one

WHY SHOULD I BUY FROM SURAT DIAMOND

Offered directly from the factory.  MThese gemstones are offered to you dorecty from our factory, skipping the any retail channels. Therefore the price you pay is the least. ABSOLUTE VALUE FOR MONEY!!! You are avoiding the exporting cost, wholesale margin and the retail margin. No local seller of diamond or any other jeweler can match our prices.

Money Back Guarantee:  We offer 100% money back guarantee on all our jewelry. 

Feedbacks: More than 10,000 positive feedbacks from our customers from all over the world within a short period of 5 years. We extend our thanks and gratitude to all our customers who have made this possible. We are platinum power sellers in UK, USA and Australia.

Immense Experience: We have been in Diamond Cutting & Polishing and Wholesaling business for the past three generations covering 5 decades. We specialise in Diamond Solitaires and Unique and Exquisite Designer Jewelry. 

Fast Shipping: Items are dispatched within 7-10 working days of clearing of funds!!!

Convenience in Paying:  Customers may pay by Paypal. We also accept credit card payments.

Square Trade Member: We are a verified square trade member with thousands of hits on our square trade logo every month

PESA Member: We are a member of the Professional Ebay Sellers Alliance by invitation.

Friendly Customer Service: You shall find our customer service prompt and friendly and to your complete satisfaction and we are always there 24x7 to assist you with our global call centre operation round the clock on email support. We are also contactable on the phone during week days.

Packing

We take utmost care to ensure that these precious jewels are packed well to withstand the vagaries of shipment. They are delivered in an elegant box, ideal for gifting.  

  Duty

There are no import duty in USA .If u are in EEC countries/CANADA then local import duty has to be paid by you to the carrier when they deliver the jewlery to you.

Bidding & Auction Policies

 We reserve the rights to accept payments from 0 rated customers. We may seek proof if payments are done by credit card or paypal with unconfirmed address. All emails are replied in 24 to 48 hours except for weekend. Due to the difference in the time zone, there could be a delay in replies. Please ensure that your questions reach us at least 12 hrs in advance of the auction closing time for us to reply on time.  

All Non-Paying Bidders will be reported to eBay within 7 days of auction closing. We reserve the right to block users from bidding in our auctions.

TRADE ENQUIRIES

• We being manufacturers have a huge inventory and offer  very competitive prices
• Traders /Resellers can check our prices on ebay listings for bulk purchase rates.
• If you own a jewelry shop or are in the business of jewelry and would like to lower your cost of sourcing please buy from our ebay store where we have listed large quantity of many designs.
• We offer fair prices and consistent supply.
• We have an in house designing department
• We keep a vast range of raw materials in diamonds
• We come out with new designs on a weekly basis